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Moving or Pushing a Domain Name from a Customer Control Panel to Another

You can Move/push a domain name with all its related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:

Note

  • Third level .ME domain names can be registered only by Montenegrin individuals and entities. Hence, these domain names can be moved only under a Customer whose Default Registrant Contact is a Montenegrin individual or entity.

  • .ES domain names can not be Moved as the .ES Registry neither allows modification of any Contact Details of the Registrant Contact nor allows selecting of another Contact as the Registrant Contact.

  1. Login to your Control Panel, search for the domain name which needs to be moved and proceed to the Order Information view. 1

    Note

    • If the domain name is Locked/Suspended, you will have to first get it Unlocked/Unsuspended before proceeding further.

    • For Resellers: If the domain name is Locked by you, you may proceed without Unlocking it.

    • For Resellers: If the domain name is Locked by TelandWeb S.A., you need to get it Unlocked first. Contact us at http://www.tawsa.com.

    • For Resellers: If the domain name is Suspended by either you or TelandWeb S.A., it needs to be first Unsuspended, before you can proceed.

    Additional Information

    Unlocking a domain name

    Unsuspending a domain name

  2. Click Move Services link on the top right-hand side of the screen, to initiate the process.

  3. Here, you would have to mention the following details:

    • the New Customer's ID of this account. The Customer ID is a unique number associated with a Customer's Profile. If you do not know the Customer ID of the new account, you can find it in Settings -> Primary Profile within the new Customer Control Panel.

    • the New Customer's username of the Customer account where you wish to move the domain name.

    Note

    • If you are moving the domain name under a different Reseller, but have not created a Customer Account under that Reseller, you need to correspond with this Reseller for your Customer ID and Username (Email Address) to move your domain name to this Customer Control Panel.

    • You will encounter the below error messages in case:

      • the Customer Username (Email Address) and the Customer ID you specified are not of the same Customer:

        Attention

        The Customer username and Customer ID are not of the same Customer

      • the Customer Username (Email Address) and/or the Customer ID you specified are incorrect:

        Attention

        Invalid Customer

  4. Select whether you wish to retain the existing Contact Details after the domain name is moved to the new Customer Control Panel. This will keep the Whois Details of your domain name as is, even after moving the domain name. If you do not select this option, then the Contact Details will change to the Default Contacts of the new Customer Control Panel.

    Note

  5. Click the Move services to other Customer button.

  6. Confirm that the Customer account to which you are moving this domain name, is the one you really intend to and click the Confirm and Move button.

Note

You may encounter an error while attempting to Move Services for a domain name, if:

  • One or more Services for this domain name are currently being processed.

  • There is a Pending Invoice for any Service associated with this domain name.

  • There are one or more Services under another Customer of this [new] Reseller.

    Example:

    If you have purchased domain name registration for yourdomainname.com through your Customer Control Panel with TelandWeb S.A. and have purchased another Product/Service for yourdomainname.com through Reseller B. Now if you try to move yourdomainname.com to another Customer Control Panel [say Customer Account of Y] under Reseller B, you will encounter an error.

  • One or more Products/Services are currently under the Money Back Period

In any of the above cases, the Moving or Pushing of the domain name is not possible and you will have to either:

  1. wait for the processing to complete, or

  2. Cancel any Pending process.

  • You will encounter the below error message in case the domain name is either:

    • Locked/Suspended at the Registry (and not under our system), or

    • a Transfer Away for the domain name to another Registrar is under process

    Attention

    Domain Status does not allow this operation.

  • Other issues that you may encounter while Moving your domain name and their solutions are listed below:

    • Lock/Suspension applied at the Registry: Contact our Support Team at http://www.tawsa.com to know the reason for Lock/Suspension and how this Lock/Suspension may be removed.

    • While a Transfer Away is under process:

      • Cancel the Transfer through the link listed in the email sent to the Registrant/Administrative Contact of the domain name and then perform the required modification, or

      • Wait for the Transfer to complete and then carry out the desired modification at the New Registrar.

  • For Resellers: You may encounter the below error in case the [new] Reseller (of the Customer under whom the domain name is being moved) has not signed for this TLD (extension):

    Attention

    Reseller has not signed up for this Product - <domain name extension>. So, we can't complete your request

    In this case, the [new] Reseller needs to sign up for this domain name extension before the domain name can be moved.

  • You will encounter the below error in the case of attempting to Move / Push a domain name to a deleted Customer's account:

    Attention

    New Customer's status prohibits this operation

    In this case, the Moving / Pushing of the domain name is not possible. In order to essentially Move / Push the domain name away from the current Customer account, you will need to add / create a new Customer Control Panel.

  1. 1. Logging in and Searching your Domain Name