 |
Downloading and Installing the LivehelpGenie Agent Client software
In order to use your Live Chat Service, you need to download and install the Agent module software. This software connects your Support Operators to the Live Help client.
IMPORTANT
1. This software requires Microsoft .NET runtime to be installed on your machine. If you do not have it, download the same from http://download.microsoft.com/download/a/a/c/aac39226-8825-44ce-90e3-bf8203e74006/dotnetfx.exe.
2. Ports in the range 37643 to 37648 need to be enabled/opened for the following to work:
i. Live Chat Agent software - If this software is installed on a computer that is behind a Firewall or Proxy Server, then you need to request your System Administrator to enable/open these ports for you.
If you are connected to the Internet via a Cable/DSL ISP, then you need to contact your ISP and request them to enable these for you. Typically, Dial-up Internet users do not face port blocking issues and would not have to request their ISP for enabling these ports.
ii. Live Chat code for your website - If the web server where your website is hosted (which has the LivehelpGenie Live Chat code installed) behind a Firewall, then you need to request your Web Hosting Provider to enable/open these ports for you.
To download the software, follow the steps mentioned below:
- Login to the Live Chat Registered members
area.
Click here to
read how >>
- In the MISCELLANEOUS section at the bottom of the left-hand side margin, click Download software.
Once the software is downloaded, install it on your (or all the Agent's) PC. You must provide your Agent login details to connect to and use the Service.
In order to use your Live Chat Service, you need to download and install the Agent module software. This software connects your Support Operators to the Live Help client.
IMPORTANT
1. This software requires Microsoft .NET runtime to be installed on your machine. If you do not have it, download the same from http://download.microsoft.com/download/a/a/c/aac39226-8825-44ce-90e3-bf8203e74006/dotnetfx.exe.
2. Ports in the range 37643 to 37648 need to be enabled/opened for the following to work:
i. Live Chat Agent software - If this software is installed on a computer that is behind a Firewall or Proxy Server, then you need to request your System Administrator to enable/open these ports for you.
If you are connected to the Internet via a Cable/DSL ISP, then you need to contact your ISP and request them to enable these for you. Typically, Dial-up Internet users do not face port blocking issues and would not have to request their ISP for enabling these ports.
ii. Live Chat code for your website - If the web server where your website is hosted (which has the LivehelpGenie Live Chat code installed) behind a Firewall, then you need to request your Web Hosting Provider to enable/open these ports for you.
To download the software, follow the steps mentioned below:
- Login to the Live Chat Registered members
area.
Click here to
read how >>
- In the MISCELLANEOUS section at the bottom of the left-hand side margin, click Download software.
Once the software is downloaded, install it on your (or all the Agent's) PC. You must provide your Agent login details to connect to and use the Service.