To allow Agents to login to the Live Chat software, you need to create Usernames for them. With these Usernames, they would be able to connect to the Live Chat client and chat with any visitors on your website. You can add as many Operators as you choose. However, the number of Operators that can simultaneously login to Live Chat is restricted by your package terms.

Also, you can add multiple Departments and add Operators under these Departments. The ability to create Departments, as well as the number of Departments depends upon the package you have selected.

To add Agents and Departments for your Service

1. Login to your Control Panel. 1

2. Search for the domain name for which you have purchased the Live Chat Service and proceed to the Order Details view. 2

3. Under USERS, click Add Department.

4. Enter a name for the Department, a password for administration of this Department and an Email address associated with this Department. Complete the process by clicking Add Department.

5. Now, click Add Agent.

6. Provide an Agent Username, Password, Email address and Department (Main account, if no departments exist) to create the Operator. The Agent's Username for the Live Chat client would be of the form AgentUsername@yourdomainname.com. This can be used to login to Live Chat.

To allow Agents to login to the Live Chat software, you need to create Usernames for them. With these Usernames, they would be able to connect to the Live Chat client and chat with any visitors on your website. You can add as many Operators as you choose. However, the number of Operators that can simultaneously login to Live Chat is restricted by your package terms.

Also, you can add multiple Departments and add Operators under these Departments. The ability to create Departments, as well as the number of Departments depends upon the package you have selected.

To add Agents and Departments for your Service

1. Login to your Control Panel. 3

2. Search for the domain name for which you have purchased the Live Chat Service and proceed to the Order Details view. 4

3. Under USERS, click Add Department.

4. Enter a name for the Department, a password for administration of this Department and an Email address associated with this Department. Complete the process by clicking Add Department.

5. Now, click Add Agent.

6. Provide an Agent Username, Password, Email address and Department (Main account, if no departments exist) to create the Operator. The Agent's Username for the Live Chat client would be of the form AgentUsername@yourdomainname.com. This can be used to login to Live Chat.

1. 1. Login instructions
2. 2. Instructions for Searching and Managing Orders
3. 3. Login instructions
4. 4. Instructions for Searching and Managing Orders