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Generating the code to put on your website
In order to use the Live Chat Service on your website, you need to retrieve the HTML code and put it on your website.
To generate code to put on your website
Login to your Control Panel. 1
Search for the domain name for which you have purchased the Live Chat Service and proceed to the Order Details view. 2
Here, click the code that you require from the different types of codes listed under INTEGRATION CODE section and copy this code to your website. 3
Note
If you use the code available within the LivehelpGenie Operator software, the visitors will be visible only to the Agent who copied the code.
The code provided in the software is different than the one provided within the control panel.
Ports in the range 37643 to 37648 need to be enabled/opened for the following to work:
Live Chat Agent software: If this software is installed on a computer that is behind a Firewall or Proxy Server, then you need to request your System Administrator to enable/open these ports for you.
If you are connected to the Internet via a Cable/DSL ISP, then you need to contact your ISP and request them to enable these for you. Typically, Dial-up Internet users do not face port blocking issues and would not have to request their ISP for enabling these ports.
Live Chat code for your website: If the web server where your website is hosted (which has the LivehelpGenie Live Chat code installed) behind a Firewall, then you need to request your Web Hosting Provider to enable/open these ports for you.
In order to use the Live Chat Service on your website, you need to retrieve the HTML code and put it on your website.
To generate code to put on your website
Login to your Control Panel. 4
Search for the domain name for which you have purchased the Live Chat Service and proceed to the Order Details view. 5
Here, click the code that you require from the different types of codes listed under INTEGRATION CODE section and copy this code to your website. 6
Note
If you use the code available within the LivehelpGenie Operator software, the visitors will be visible only to the Agent who copied the code.
The code provided in the software is different than the one provided within the control panel.
Ports in the range 37643 to 37648 need to be enabled/opened for the following to work:
Live Chat Agent software: If this software is installed on a computer that is behind a Firewall or Proxy Server, then you need to request your System Administrator to enable/open these ports for you.
If you are connected to the Internet via a Cable/DSL ISP, then you need to contact your ISP and request them to enable these for you. Typically, Dial-up Internet users do not face port blocking issues and would not have to request their ISP for enabling these ports.
Live Chat code for your website: If the web server where your website is hosted (which has the LivehelpGenie Live Chat code installed) behind a Firewall, then you need to request your Web Hosting Provider to enable/open these ports for you.