The pages of your wesbite can display a Chat icon when you paste any of the Live Chat codes on the pages of your website. These icons can be used by the website visitors to chat with your Support Operators. There is a set of such icons that indicate different statuses of support. You can completely customize the icon set on your website.

To customizing Live Chat icons

1. Login to your Control Panel. 1

2. Search for the domain name for which you have purchased the Live Chat Service and proceed to the Order Details view. 2

3. In the Settings area, click Select Icons.

4. Select any of the icon sets listed here. Alternatively, you can also choose to upload your own icon set, by selecting the Custom Icon Set option at the bottom.

   Note

   If you wish to use the icons on websites protected by SSL i.e., web page URLs beginning with https://, select the checkbox adjacent to These icons require https support as they will be put on a secure website.

   The option will not be applicable for Custom Icon Sets.

5. Once you have chosen the icon set of your choice, click Submit.

Messages left by the visitor using the Leave a Message option are delivered to you in the form of an email.

Receive emails sent by the visitor using "Leave a Message" option

1. Login to your Control Panel. 3

2. Search for the domain name for which you have purchased the Live Chat Service and proceed to the Order Details view. 4

3. In the Settings area, click E-mail Address.

4. By default, the email address associated with the Customer Account managing the Live Chat Service is listed. You may specify a different email address here.

5. Click Modify Email Address to save the change.

The pages of your wesbite can display a Chat icon when you paste any of the Live Chat codes on the pages of your website. These icons can be used by the website visitors to chat with your Support Operators. There is a set of such icons that indicate different statuses of support. You can completely customize the icon set on your website.

To customizing Live Chat icons

1. Login to your Control Panel. 5

2. Search for the domain name for which you have purchased the Live Chat Service and proceed to the Order Details view. 6

3. In the Settings area, click Select Icons.

4. Select any of the icon sets listed here. Alternatively, you can also choose to upload your own icon set, by selecting the Custom Icon Set option at the bottom.

   Note

   If you wish to use the icons on websites protected by SSL i.e., web page URLs beginning with https://, select the checkbox adjacent to These icons require https support as they will be put on a secure website.

   The option will not be applicable for Custom Icon Sets.

5. Once you have chosen the icon set of your choice, click Submit.

Messages left by the visitor using the Leave a Message option are delivered to you in the form of an email.

Receive emails sent by the visitor using "Leave a Message" option

1. Login to your Control Panel. 7

2. Search for the domain name for which you have purchased the Live Chat Service and proceed to the Order Details view. 8

3. In the Settings area, click E-mail Address.

4. By default, the email address associated with the Customer Account managing the Live Chat Service is listed. You may specify a different email address here.

5. Click Modify Email Address to save the change.

1. 1. Login instructions to customize Live Chat icons
2. 2. Instructions for Searching and Managing Orders to customizing Live Chat icons
3. 3. Login instructions to receive emails sent by the visitor using Leave a Message option
4. 4. Instructions for Searching and Managing Orders to receive emails sent by the visitor using Leave a Message option
5. 5. Login instructions to customize Live Chat icons
6. 6. Instructions for Searching and Managing Orders to customizing Live Chat icons
7. 7. Login instructions to receive emails sent by the visitor using Leave a Message option
8. 8. Instructions for Searching and Managing Orders to receive emails sent by the visitor using Leave a Message option