Whenever a visitor at your website clicks the Live Chat icon, a new browser window is launched. This window uses a Java applet to connect to the LivehelpGenie Server and provides chat technology.

TelandWeb S.A. provides you the ability to comprehensively customize this chat window. Not only can you determine the color themes and logos, but you can also modify the default hard-coded messages and button labels.

To customize the chat window

1. Login to your Control Panel. 1

2. Search for the domain name for which you have purchased the Live Chat Service and proceed to the Order Details view. 2

3. In the Settings section, click Chat Window Branding.

4. Here, you can specify details such as:

   • The location of your company address and logo: Every time a chat window opens, your choice of logo is fetched from the URL you specify here and displayed in the window.

   • The link to which your image points.

   • Miscellaneous text, such as a Welcome message or your Company slogan.

   • The window color theme.

   • Display post chat survey and option for visitor to receive copy of chat transcript by email.

   • A customized message to be displayed when your Support Operators are not available for some reason.

5. Click Submit.

6. In the Settings section, click Chat Window Text.

   Here, you can specify your own messages or text to replace the default hard coded text in the chat window, such as the connection or wait messages and the button labels.

7. Once you have specified these, click Submit.

Whenever a visitor at your website clicks the Live Chat icon, a new browser window is launched. This window uses a Java applet to connect to the LivehelpGenie Server and provides chat technology.

TelandWeb S.A. provides you the ability to comprehensively customize this chat window. Not only can you determine the color themes and logos, but you can also modify the default hard-coded messages and button labels.

To customize the chat window

1. Login to your Control Panel. 3

2. Search for the domain name for which you have purchased the Live Chat Service and proceed to the Order Details view. 4

3. In the Settings section, click Chat Window Branding.

4. Here, you can specify details such as:

   • The location of your company address and logo: Every time a chat window opens, your choice of logo is fetched from the URL you specify here and displayed in the window.

   • The link to which your image points.

   • Miscellaneous text, such as a Welcome message or your Company slogan.

   • The window color theme.

   • Display post chat survey and option for visitor to receive copy of chat transcript by email.

   • A customized message to be displayed when your Support Operators are not available for some reason.

5. Click Submit.

6. In the Settings section, click Chat Window Text.

   Here, you can specify your own messages or text to replace the default hard coded text in the chat window, such as the connection or wait messages and the button labels.

7. Once you have specified these, click Submit.

1. 1. Login instructions to receive emails sent by the visitor using Leave a Message option
2. 2. Instructions for Searching and Managing Orders to receive emails sent by the visitor using Leave a Message option
3. 3. Login instructions to receive emails sent by the visitor using Leave a Message option
4. 4. Instructions for Searching and Managing Orders to receive emails sent by the visitor using Leave a Message option